Support +386 1 475 55 55
Support +386 1 475 55 55
Support +386 1 475 55 55
Support +386 1 475 55 55
Support +386 1 475 55 55
Support +386 1 66 22 700 
Support +386 1 475 55 55


The support you need, all in one place

SEP - Single Entry Point


A high-quality contact point with service providers allows you to process requests efficiently and quickly.


It is based on the systematic monitoring of received events and their final resolution in accordance with business effects. You will achieve the desired level of service performance in a cost-effective manner, while at the same time ensuring a high level of customer and user satisfaction.

SEP provides


Flexible organization, complete adaptation to the scope and type of your business services. By implementing SEP, in the long term you will always be able to achieve fulfilling the expectations of your customers.


  • Cost optimization
  • Professional competence
  • Time efficiency
  • Greater coverage
  • Monitoring, reporting and performance control

SEP enables


  • continuous acceptance of claims,
  • multi-channel support,
  • ranking and classification of claims,
  • solving and diagnostics,
  • knowledge base, communication with external partners,
  • claim tracking,
  • satisfaction check,
  • pre- and post-sales activities,
  • remote settlement of claims,
  • production of reports,
  • analytics

and much more

Want to learn more about the Single Entry Point?


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